All in a Day's Work...
It's All in a Day's Work for CET - Customers, Clients and Culinary Surprises!
Customer feedback, 2022
"Unbelievably great service! I phoned CET at 11am regarding my issue, and it was all fixed and done by 5pm that day. I was kept up to date throughout the day and had none of the hassle of trying to find my own plumber! I can’t recommend CET highly enough."
- Customer, April 2022
"CET were very helpful and reassuring from the first phone call. Their follow up tracker system is excellent, and my issue was sorted within 90 minutes of first contact. First class service and a relief to get sorted. Thank you for a really excellent service, from start to finish."
- Customer, March 2022
"First rate service from CET! Got through on the phone quickly to an agent who was very friendly and efficient. The engineer arrived promptly and had the job done in no time. He was very pleasant and got straight on with the problem. It’s the first time I have used CET and I was very impressed."
- Customer, July 2022
"Excellent customer service from CET. The engineer they sent out to resolve my issue was really polite and knowledgeable and persevered to get the repair done."
- Customer, May 2022
"Excellent service all-round. Customer service seems to be at the forefront of all they do. I cannot recommend CET highly enough. Nothing is too much for them."
- Customer May 2022
Mickey Attia, Head of New Business:
“We believe that CET are market leading in the provision of claims management to the insurance sector. Emergency and small building claims require a provider who has the ability to offer customers and partners simple and easy notification of claims and who can react quickly to resolve the problem. CET are able to this and more through its innovative use of technology that is a key differentiator in the market, generating process efficiencies and improving the customer experience. There is no other provider that comes close."
Now that's what we call Meals on Wheels!
By using the SIMPLIFi app, customers can track engineers as they are on their way to help resolve a home emergency. One customer noticed that their engineer was soon to be passing their local McDonalds, so called the engineer and asked if they wouldn't mind picking up two Happy Meals and a Big Mac for them. The engineer shortly arrived at the customer's house with his toolbox in one hand and their McDonalds order in the other!
Paul Adams, Regional VP:
"SIMPLIFi exemplifies why building with Twilio is a great strategy for businesses of any size. We're proud to work with the team at CET and the support we've given to help develop such a high-quality platform and continue to be impressed with their digital transformation. They've taken extensive domain knowledge, combined Twilio's powerful, developer-trusted APIs and built something that truly differentiates them in the market."
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Click below for the latest updates from around our business
CET UK has partnered with Arc Legal Group (Arc Legal), part of the AmTrust Financial Group, a leading provider of Legal Expenses Insurance and Assistance products
CET hosted a Leadership Day where the extended leadership population all gathered onsite at the Walsall head office for a business update, recap of the year so far
The annual CET Contractor Conference took place last month at Worcester Bosch HQ, hosting 100 contractors from the CET network. 🤝 The conference included a
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