The cet story

CET is a leading provider of Home Emergency solutions to UK insurance companies, supporting over 3 million customers across the UK.

We deliver a full range of specialist property repair services including emergency repairs in the home, drainage survey, excavation and reinstatement and subsidence investigation.

Speed and simplicity

Since 1988, we have built a reputation for excellence due to the commitment of our 250 strong team of experts, focused on delivering an exceptional claims journey through technology and innovation.

Speed and simplicity are assured through the stringent management of our Contractor Network of over 2,000 independent, accredited engineers across the UK and Northern Ireland. Continuous investment in new technology has also ensured CET has remained at the forefront of providing excellent customer experience and transparent claims handling.

250 team members

Continuous investment in new technology has also ensured CET has remained at the forefront of providing excellent customer experience and transparent claims handling.

Partners and Groups

CET is parent company to ANSA, one of the UK’s largest drainage investigation and repair providers, enabling it to deliver expert drainage support, for blockages, leaks and repairs – on behalf of UK insurers and loss adjusters.

CET became part of the HomeServe Group in 2021, enabling sharing of technology, service expertise and resources with the UK’s most trusted partner for home repairs and improvements.

We care for our customers,
our people and the environment

“Our mission is to deliver an exceptional claims journey for every customer through technology, innovation and people.”

“We’re committed to providing customer service excellence the first time, every time.”

Our Partners

We work alongside some of the biggest Insurance and Water Companies in the UK.

Our Values

Innovative

We innovate through technology to drive efficiencies and the best claims journey for customers​.

Inclusive

We create an environment where everybody is heard and adds value.

Passionate

We continuously improve the service we provide to our clients and customers​.

Caring

We care for our customers, our people and the environment​.