The Uk's leading home emergency provider

Delivering a full range of specialist property repair services across the UK

There are few things more distressing than something going wrong in the home; whether that’s a water leak, blocked drain, or even an unwelcome pest infestation.

When a person’s home is under threat, they want to know that they have access to a professional service that offers both empathy and an efficient solution to their problem.

Our 250+ strong home emergency response team is there, ready to support customers, from first notification of loss right through to resolution. They are specially trained in identifying and working with vulnerable customers, and offer a service tailored to each customer’s individual needs.

Our claims journey is supported by the latest in-house developed technology, designed to offer full transparency throughout the life of the claim, including real-time claims updates, and sophisticated transfer of vital MI and KPIs to our insurer partners.

We work closely with our insurer partners to ensure that everything we do adds value, avoids delays, reduces costs and, above all, enhances the customer experience.

Simply a better claims journey for every customer

Our passion for innovation has led to the development of a proprietary technology solution that enhance our home emergency assistance service for all parties:

the customer
our insurer partners and
our contractor network

This three-pronged approach ensures CET is consistently easy to do business with, with continuous innovation and investment into improving the claims journey.

The Uk's leading home emergency provider

Delivering a full range of specialist property repair services across the UK

There are few things more distressing than something going wrong in the home; whether that’s a water leak, blocked drain, or even an unwelcome pest infestation.

When a person’s home is under threat, they want to know that they have access to a professional service that offers both empathy and an efficient solution to their problem.

Simply a better claims journey for every customer

We care for our customers,
our people and the environment

“Our mission is to deliver an exceptional claims journey for every customer through technology, innovation and people.”

“We’re committed to providing customer service excellence the first time, every time.”

The Uk's leading home emergency provider

Delivering a full range of specialist property repair services across the UK

There are few things more distressing than something going wrong in the home; whether that’s a water leak, blocked drain, or even an unwelcome pest infestation.

When a person’s home is under threat, they want to know that they have access to a professional service that offers both empathy and an efficient solution to their problem.

Simply a better claims journey for every customer

We care for our customers, our people and the environment

“Our mission is to deliver an exceptional claims journey for every customer through technology, innovation and people.”

“We’re committed to providing customer service excellence the first time, every time.”

We care for our customers,
our people and the environment